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Brandon was a pleasure to deal with He was personable yet professional, courteous and knowledgeable. Unfortunately our sink could not be replaced because it was part of the countertop and the entire countertop would have had to be replaced. After he pointed it out, it was clear. He did give me a price for the replacement of the faucet and the service charge would be applied to the installation. I have not yet decided to replace it but would use Varsity to install it as well as our plumbing needs going forward. Also want to add that the following morning I received a call from Erica, a member of their staff to ask how everything had gone on the job. I definitely thought that doing that was going a step above and beyond and unexpected.