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Luciano P.

Eli went above and beyond on this visit. It started with a simple code error on the FGLair app, but led to a full hands on review of a previous and still current drip issue. Eli reviewed all previous steps and took logical next steps the previous technicians didn't make in an attempt to resolve the issue (confirmation that drip issue is now resolved still pending). He actually took the capping off outside to confirm the piping was pitched accordingly to drain properly. He also removed the inside unit to confirm everything was properly installed. He took his time and was very thorough with all his troubleshooting steps, and explained every step along the way. Eli was extremely pleasant, and was playful with my 3 year old son who was "supervising" his work :)

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5.0 out of 5
Out of 1930 Reviews
BBB
Best of Long Island
Best of Long Island

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