Our heat turned off
Craig K. was prompt to show up within a half of calling Varsity heating. He reviewed the situation and quickly found it to be water in the pipes to which he drained the pipes through the boiler. Considering nothing had to be repaired, it wasn't that bad. Craig stayed to make sure heat was restored to the upstairs. I highly recommend Varsity.
Fall Tune-Up
I was very pleased with Craig's servicing and check-up of my gas furnace. He was courteous and answered any questions I had. Would recommend him highly.
Service Review
Outstanding. One of the best Varsity service technicians that I have dealt with over the past years. Craig was thorough, informative, asked thought provoking questions and provided a solid explanation of what additional products or services would make sense to order. I respectfully request that Varsity send Craig for all of our service needs. He was that good. Thanks
Condo BBC service
Very positive
Outstanding Service
We appreciate the on time arrival and great service that Craig provided. Extremely professional and courteous. Thank you!
Setvice
Craig was excellent in all the details required.
Preventive Maintenance
Craig was excellent. He did a thorough job in checking out our AC unit and providing recommendations. Varsity proactively kept in touch with us throughout our scheduled procedure. Craig was very professional and personable. Highly recommend.
Yearly service
Craig handled the service in a extremely professional manner. He provided some excellent information on how to insure that the system continues to operate efficiently
Air Scrubber
I opted to have a recommended air scrubber added to my HVAC system. The technician, Craig was very personable, efficient and knowledgeable about the product. He got the job done quickly. I've had Varsity here for several jobs now and am very pleased with their service. Highly recommend them!
Spring service
Craig was very informative. Instructed me on better use of the units. He is polite and friendly. Highly recommend him and all Varsity techs.
Great Job!
I just had Craig K. and Mike K. come over to fix a part in my AC unit. Very polite both put on there booties when they came in the house which is always appreciated. The guys were very thorough, they didn’t just throw the part in a leave they made sure the unit was working properly. Great guys. Give them a raise!
Basement Dehumidifier
Excellent. Craig was great informed us of what we needed and explained it. He told us about different services they had and did not push us to take them. He is an asset to the company. Varsity itself is a great cpany also they called to see if everything was ok and if we were pleased with the work done. We were happy with them and took out a contract. I highly recommend them
Amazing Job!
I cannot say enough great things about Craig K.,not only was he such a nice guy who answered all my questions he was very determined to finish the job and leave me with my Fitjitsu cooling system working like its brand new when it is actually a 12 year old system,I was very pleased with the completion of the job,my fititsu's work like brand new,Thank you
HVAC System
My experience was very pleasant. Craig was very pleasant and eager to find and repair the problem of no heat. He was Polite, Professional, knowledgeable, respectful of me and my home. He discovered and corrected the problem quickly. Craig is someone who I definitely will ask for in the future and a worker you are fortunate to have. Thank you for sending him to my home.
Great Service
Craig K was professional and courteous. He was on time, explained what he was doing and offered an additional service which we said was not necessary at this time. Thank you Craig and thank you Varsity
Excellent Service
Craig K was very knowledgeable and helpful. He answered all questions and was courteous and friendly. He is a credit to Varsity and because of Craig and Varsity I feel safe in my home. God Bless all of you, and especially Craig K.
Heating system annual checkup .
Very good. Craig was polite , personable , and seemed very qualified .
Air Conditioning maintenance
Excellent! Craig was very thorough and knowledgeable in discussing my AC unit.
Very informative
Craig was very thorough. Took pictures for me so I would know what type of filters to buy. Installed new filters for me so I wouldn’t have to go in the attic.
Central Air Start Up
As I was very disappointed in the company that installed my central air unit , I did not want to call them back to check the unit for summer start up. My friend suggested I call Varsity. When Craig came to the house, he immediately started explaining what the check up involved. He also checked one of the vents with a low air flow and he advised me of how that could be corrected. He wore "booties" while he was in the house, and was extremely careful when up in the attic. He also showed me where the filter is for my unit, and even wrote down the size and merv rating for the filter, so I could order the right filter for my unit. I loved that he explained to me all the tests he was running and what my settings should be, He also provided me with information regarding additional purifiers I could purchase if I was interested, He was considerate and respectful of both my house and me. I am very appreciative of all the information Craig provided to me regarding my specific unit and the maintenance and safety checks of that unit, I am so happy my friend suggested I use Varsity. On a scale of 1-10, I give C
Best Tech Ever
Really appreciated Craig's assistance. He explained everything before doing it as well as answering all our questions. His personality is welcoming and enjoyable. He was careful in manoeuvring throughout the house. And, he made sure our HVAC system was running at maximum efficiency. We are so pleased with Craig that we are requesting be assigned to service our system whenever needed.
Prewinter oil burner service
Mr. Craig Kopf, Was a polite and clean professional and I would recommend this gentleman to others.
A/C repair
Craig was prompt, knowledgeable, neat & courteous.
repair of heat pump
excellent.. he was able to reset the heat pump back to normal, also updated my phone app
Home Visit
He was very informative, neat and professional. Would have him in my home again.
Knowledgeable Experienced Team Member
I am pleased with the level of service and knowledge base that Craig has provided to me. Craig always takes the time to explain the how and why of his diagnosis of my AC mini split unit issues He definitely shows a high level of care and provides excellent service. This level of service is greatly appreciate. Thank you.
cooling issue
AS always, Craig was excellent, knowledgeable and friendly.
Worker extremely Competent
Craig took his time looking over A/C and explained in detail to me what he was doing and what the numbers should be at. Extremely satisfied with his work.
Great job repairing my gas furnace
Craig was a master technician and a friendly guy
Mini-Split Ductless Air Conditioning Service
We have had Craig to our house a couple of times for service to our existing ductless units. Appointments are easily accessible and Craig shows up promptly with a vast knowledge of these systems and well prepared to diagnose and solve problems that occur expeditiously. He is also well versed in company procedures, policies and services offered and is thorough and pleasant during his visit. When Varsity shows up to service our units, we are always happy when Craig is the service professional assigned to our home! The Donohues
Service on my units
Craig was excellent. He explained everything he was doing and was very thorough. He also answered my questions about the heat option on my unit. I’m very pleased with his job!
Craig did an awesome job!
Craig is the best of the best! Friendly and knowledgeable, he found the problem and it got fixed! I will only use Craig for my a/c from now on (I have a service contract with Varsity). Thank you, Craig, for your great, thorough work!
Awesome!
So professional. So polite. So knowledgeable
Furnace repair
Craig was professional courteous and knew his stuff Very efficient send him anytime
Professionalism
Craig took the time to explain what he was doing as part of the annual inspection. He explained the proper use of the remote for optimal performance. All over, a reassuring experience restoring my faith in the firm.
Quick cool repair
Professionally executed repair
Craig
Excellent
Clear and quick diagnosis of problem
Craig and Chris arrived promptly and assess the situation. He restored heat functionality and discussed the possibility of replacing my unit with more efficient system. Took the time to gather all the information and energy requirements for my home to give Vincent the information to draft an estimate for replacement. First time customer at Varsity. Impressed with the communication and continuity of service.
Excellent service
Excellent service , courteous and professional
Wall Unit
Great … All questions answered… Throw inspection and cleaning…
Excellent
Craig provided excellent service. He explained everything he did, and made a few suggestions to think over. Always great service from Varsity!
Stood by their word
I have to say this company stands by their work. They made my wife and myself very happy with the way they handled a situation. The Technician Craig K was absolutely great. Very professional and very nice. I highly recommend this company if you want a family run business that will honor their work. Thank you for helping us.
So thorough, courteous, and professional
Craig K. from Varsity came to inspect our heating and cooling system. We had moved in fairly recently and wanted to make sure everything was in working order, filters were up to date, and that we had what we needed to heat and cool our home efficiently. Craig checked all systems including our ductless unit in the garage. We went ahead with signing up for the MVP plan and feel comfortable knowing we have a professional, courteous company on call if we need them. Thanks, Craig!
Cooling and anode rod for water tank
Excellent Craig is the only one I have. I always ask for him.
Excellent Service
Craig was our technician who helped us with the issue of not having air conditioning. We have had the pleasure of having Craig as our technician before, and were delighted to have him back. Craig is always professional, polite, and willing to take the time to explain the situation. He explained different options available to us, and was very patient with all our questions. We hope to be able to request Craig on future Varsity visits.
humidifier installation
It was a pleasure meeting Craig. He was both courteous and knowledgeable in the installation of the humidifier I was looking to have installed.
Excellent Service
As always, Craig K. was professional and courteous. He’s extremely knowledgeable and does a thorough inspection and evaluation.
Heating Services
Anthony S and Craig K were very professional , thorough and knowledgeable they did an excellent job I will highly recommend them to anyone needing their services they are an asset to your company Thank You
Quick and professional
Craig was very informative and everything went very smooth!
Good job
Maintenance done today. Craig was polite , professional and efficient
Excellent Service
I am very pleased with the service I received from Varsity Plumbing and Heating Company. The service technician was on time and very professional, he answered all my questions and did a fantastic job fixing an oil leak. I would recommend this company to all my friends and family.
A pro
Craig is a real pro. Knows what he is doing and how to overcome challenges. He stuck with the job until it was completed. Very resourceful -- understands the equipment, the tools, and their capabilities.
Service Review
Great work, every professional.
Great service
Craig was great in providing the service.
Craig
Craig was very experienced and took the time to explain everything to me.
Inspection
Professional and personal able
Excellent contact
Craig K was wonderful. He was very professional and very friendly. Our service was done. He explained the status of our system and was neat. I wish all service people are as good as he was.
Experienced technician
Craig was able to diagnose my heating issue and quickly resolve the issue. He has a wealth of knowledge spanning 30 years. He was personable and easily explained to me the problem and the solution. I would recommend Craig without a doubt!!!!
Honorable
Interesting, Craig got things up and going. He got to work to solve our startup problem.
Pump up the cool
Craig was both knowledgeable & personable. He knew what to do and explained every step of the way. I was sure that the job would be done correctly and I would be satisfied with the results..
A/C not turning on
Craig came and inspected the system,found blower motor was no good gave quote and ordered part.Returned next day installed motor.Checked the system for proper performance.Everything thing now works and house is cool again! Excellent job !
Craig Kopf is an excellent technician.
Craig K. is an excellent technician. We called varsity customer service due to safety malfunction of our gas furnace, The gas furnace only blowing cooled air and no heat coming out from the ignition. Luckily the customer service is kind enough to schedule us on the same day . We are very much thankful that the varsity customer representative able to dispatch a tecnician in the afternoon . Craig K. was excellent and very knowledgeable, efficient, kind, patient and pleasant technician. He is able to fix the furnace issue right away. He also explain to us that we need a wind proof chimney cap to prevent the furnace shotting down to safety. Thanks to the varsity team specially Craig. We have our heat back.
Great Service
When I came home Friday afternoon I was greeted by a water drip from my ceiling apparently coming from my central air conditioner unit. I called Varsity who scheduled a Monday morning appointment. Craig quickly determined the problem and its solution and quickly fixed the problem.
Outstanding service and follow up
My experience with Varsity was outstanding. My service technician Craig explained everything in great detail and was extremely courteous to us. He did not try to upsell anything but rather gave us options for us to consider going forward. On top of the great service their customer care specialist Erica reached out to us the next day to make sure we were satisfied with Craig and the work he performed. In addition Erica provided a summary of everything told to us as well as financing options for consideration. I highly recommend Varsity for any heating and cooling situations that might arise.
Excellent
Craig is excellent- he goes the extra mile to get things done the right way. I always ask for him.
Job done right and professional
Craig was very professional. Figured out exactly what the issue was and fixed it. He left everything clean and in order and was very professional!
service performed on 4/19/23
As always, we were very pleased with our Varsity experience. Our tech Craig was professional, friendly and neat. He explained what needed to be addressed for our system.
Excellent service
Craig was very courteous and professional. He took the time to explain the process of inspecting our AC system and answered our questions. Overall a very positive experience.
Thorough Service and Excellent Technician
Craig arrived on time. He thoroughly checked our air conditioning unit and the air coming out through all of the vents in our home. He was polite and very neat. We would recommend him to everyone. We know that Varsity has many technicians, but we hope to have him come here in the Fall to service our furnace.
Amazing Job!
I cannot say enough great things about Craig K.,not only was he such a nice guy who answered all my questions he was very determined to finish the job and leave me with my Fitjitsu cooling system working like its brand new when it is actually a 12 year old system,I was very pleased with the completion of the job,my fititsu's work like brand new,Thank you
5 Stars
Excellent service and advice!
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Office Varsity Home Service
- 1610 Ocean Ave, Bohemia, NY 11716
- (631) 305-2227